Terms of Service
Terms of Service
Last updated: April 2026
Welcome to THE ALT/LAB+ (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to + use of our website at thealtlab.com, including any purchases, consultations, + services provided through our platform. By accessing or using our website, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years of age to use our website, purchase compounds, or access any services. By placing an order, you represent + warrant that you are 18 years or older and have the legal capacity to enter into a binding agreement.
2. Physician Consultation Requirement
All peptide protocols available through THE ALT/LAB+ require a valid physician consultation prior to fulfillment. By purchasing a protocol or compound, you acknowledge + agree that:
- You will complete a health intake questionnaire truthfully + accurately
- A licensed physician will review your information to determine eligibility
- Physician approval is required before any protocol is dispensed
- The consulting physician may decline to approve a protocol based on their professional judgment
- If a consultation results in non-approval, you will receive a full refund for that order
3. Product Information + Research Purpose
Compounds available through THE ALT/LAB+ are provided in conjunction with physician-supervised protocols. All product descriptions, educational content, + protocol information on our website are for informational purposes only.
- Statements about our compounds have not been evaluated by the Food and Drug Administration (FDA)
- Our compounds are not intended to diagnose, treat, cure, or prevent any disease
- No specific medical outcomes are guaranteed
- Individual results may vary based on numerous factors including health status, compliance, + lifestyle
- Our services do not replace your relationship with your primary care provider
4. Account Responsibility
When you create an account on our platform, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Providing accurate, current, + complete information
- Notifying us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.
5. Orders + Pricing
All prices are listed in US dollars. We reserve the right to modify pricing at any time without prior notice. Price changes will not affect orders already confirmed + paid for.
We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in pricing or product information, or concerns about order legitimacy.
6. Subscriptions
If you enroll in a subscription protocol:
- Your subscription will automatically renew at the stated interval unless cancelled
- There is no minimum commitment period. You may cancel at any time.
- Cancellations take effect at the end of your current billing cycle
- You will not be charged after cancellation, but refunds are not issued for the current billing period
- To cancel, contact support@thealtlab.com or manage your subscription through your account
7. Shipping + Delivery
We currently ship within the United States only. Shipping times are estimates + are not guaranteed. We are not responsible for delays caused by carriers, weather events, or other circumstances beyond our control. Risk of loss passes to you upon delivery to the carrier.
8. Intellectual Property
All content on thealtlab.com, including but not limited to text, graphics, logos, images, protocol names, brand elements, + software, is the property of THE ALT/LAB+ or its licensors and is protected by United States + international intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from our website without our prior written consent.
9. Prohibited Conduct
You agree not to:
- Use our services for any unlawful purpose
- Provide false or misleading information during the consultation process
- Resell, redistribute, or transfer compounds to any third party
- Interfere with the security or functionality of our website
- Attempt to access other users’ accounts or data
- Use automated systems to scrape or extract data from our website
10. Limitation of Liability
To the fullest extent permitted by applicable law, THE ALT/LAB+, its owners, employees, agents, + physician consultants shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services, including but not limited to:
- Any adverse reactions or side effects from compounds
- Reliance on information provided on our website
- Interruption or loss of access to our services
- Errors or omissions in website content
Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to us in the 12 months preceding the claim.
11. Disclaimer of Warranties
Our website + services are provided on an “as is” + “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or services. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, + non-infringement.
12. Indemnification
You agree to indemnify + hold harmless THE ALT/LAB+, its owners, employees, + agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your violation of these Terms or your misuse of our services.
13. Governing Law
These Terms are governed by + construed in accordance with the laws of the State of __________, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in __________, __________.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force + effect.
16. Contact Us
For questions about these Terms, contact us at:
THE ALT/LAB+
Email: support@thealtlab.com
Website: thealtlab.com